In December, 2003 the Ministry of Health and Long-Term Care (MOHLTC) released its Operating Manual for Mental Health and Addiction Treatment Services. That manual was written to help Transfer Payment Agencies deliver effective services, and to serve as a resource for managers and Boards in the day to day operation of their programs. At the same time, it specified ninety “Mandatory Requirements” for MOHLTC transfer payment agencies.

In 2004, the Federation determined that a companion document was required – one designed to help community mental health and addiction programs meet the standards and accountability requirements detailed in the Operating Manual. To that end, the Federation applied for funding from the MOHLTC to develop a comprehensive policy and procedures manual for addiction and mental health providers. Johnston Consulting was hired to develop that document.